Help center
Frequently asked questions
Quick answers about ESAFlorida, pricing, review, and what to expect.
What is ESAFlorida?▾
ESAFlorida is an online platform for Florida residents who need a clinician-reviewed path toward housing-related emotional support animal (ESA) documentation. A Florida-licensed physician reviews your intake; we focus on landlord and Fair Housing Act–related requests—not travel, airlines, or public access.Who can use this service?▾
Adults 18+ who live in Florida, are seeking housing accommodation support, and can complete our questionnaire and intake honestly. We do not serve minors through this site.Is this for flying or taking my animal in public?▾
No. Our scope is Florida housing documentation. We do not provide airline, TSA, or “public access” letters, service-animal certification, or legal advice.How much does it cost?▾
You choose a review speed at checkout: standard (typically within about three business days) or priority (typically within about 24 hours). Pricing is shown on the home page and at checkout before you pay with Stripe.What happens after I pay?▾
Your case enters the physician review queue. You’ll get email updates when your status changes. You can always track progress on your dashboard after signing in.Does paying guarantee a letter?▾
No. Payment covers physician review of your intake. The reviewing clinician makes an independent decision and may request more information, a short telehealth visit, or may determine that a letter isn’t appropriate. See our Terms for refund eligibility when a letter isn’t issued.What is a telehealth visit, and how long is it?▾
Sometimes your clinician needs a quick video visit to complete review. When that happens, it’s usually a brief call—about 10 minutes—to align on your housing request. You’ll see scheduling options in your email and on your dashboard when required.How do I get my letter if I’m approved?▾
When your case is approved and your letter is ready, you’ll receive an email with a download link (you may need to sign in). You can also download the PDF from your dashboard.What if my landlord asks for more information?▾
Housing providers make their own decisions within the law. If your clinician asks you for more detail, you’ll see a message on your dashboard and can reply there—sometimes with an optional file upload.How do sign-in and security work?▾
Patients sign in with email magic links (no password by default). Physicians use a separate admin sign-in. We use industry-standard hosting, encryption in transit, and limited retention described in our Privacy Policy.